Rubbish Collection Hampstead Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Hampstead provides waste and rubbish collection services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to collect waste from your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Rubbish Collection Hampstead, the provider of waste and rubbish collection services.

Customer means the person, business, or organisation that requests and/or receives services from the Company.

Services means the waste, junk, rubbish, and related collection and removal services provided by the Company as agreed with the Customer.

Premises means the address or location from which waste is to be collected and at which the Services are to be performed.

Waste means the items, materials, and rubbish presented for collection by the Customer, excluding any prohibited items as set out in these Terms and Conditions or under applicable law.

2. Scope of Services

The Company provides rubbish and waste collection services, which may include one-off clearances, regular waste collections, bulky item removal, and related services. The exact scope of the Services will be as described in the quotation or booking confirmation issued to the Customer.

The Company reserves the right to refuse to handle certain items, including but not limited to hazardous waste, clinical or medical waste, pressurised containers, gas bottles, asbestos, chemicals, liquids, paint tins containing liquid, and any materials prohibited by applicable waste regulations.

All Services are subject to availability and to the Customer providing accurate information regarding access, parking, volume and type of waste, and any other relevant details at the time of booking.

3. Booking Process

Customers may request Services by telephone, email, online enquiry form, or any other booking method offered by the Company from time to time. A booking is not confirmed until the Company has provided a confirmation, which may be in writing or by verbal agreement that includes the agreed date, time window, and indicative price or pricing structure.

The Customer must provide accurate and complete information regarding the type and amount of waste, access to the Premises, floor level, stairs or lift access, parking availability, and any restrictions that may affect the collection. The Company relies on the information supplied by the Customer when estimating prices and planning resources.

If on arrival the actual waste volume, nature of items, or access conditions differ significantly from those described at the time of booking, the Company may revise the quotation, adjust the scope of Services, or refuse to carry out the work. Any revised price will be communicated to the Customer before work continues.

The Company will use reasonable efforts to arrive at the Premises within the agreed time window. However, all timing is approximate and may be affected by factors such as traffic, weather, operational issues, or delays at other collections. The Company will not be liable for minor delays, but will make reasonable efforts to inform the Customer of significant delays and to rearrange the booking where necessary.

4. Access and Parking

The Customer is responsible for providing safe, adequate access to the Premises at the agreed time. This includes ensuring that any gates are open, security codes are supplied in good time, and that someone is present where required to grant access.

The Customer must ensure that suitable parking is available for the Companys vehicle as close as reasonably possible to the Premises. Any parking charges, permits, or restrictions must be disclosed at the time of booking. The Customer is responsible for the cost of any parking fees, fines, or penalties incurred as a direct result of inadequate information or instructions provided by the Customer.

Where access is restricted, involves long carry distances, multiple flights of stairs, or other difficulties, the Company may apply additional charges. Such charges will be explained to the Customer as soon as they become apparent, and work may be refused if access is unsafe.

5. Customer Obligations

The Customer must ensure that:

The waste presented for collection is owned by the Customer, or the Customer has full authority to authorise its removal.

The waste is not hazardous or otherwise prohibited under these Terms and Conditions or applicable waste regulations, unless expressly agreed in writing.

All items to be removed are clearly identified and separated from items that the Customer wishes to keep.

Children, pets, and bystanders are kept away from the working area while the Services are being performed, for safety reasons.

If the Customer fails to comply with these obligations, the Company reserves the right to cancel or suspend the Services and to charge for any costs incurred.

6. Pricing and Payment

Prices for Services may be quoted based on volume, weight, type of waste, labour time, access conditions, or a combination of these factors. Any quotation given before the collection is an estimate only, based on the information supplied by the Customer. Final pricing may be confirmed on site once the waste has been visually assessed by the Companys operatives.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. Payment may be made by cash, debit card, credit card, bank transfer, or another method accepted by the Company at the time of service. For business customers, the Company may agree alternative credit terms, subject to approval.

If the Customer fails to pay any invoice by the due date, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing on a daily basis until payment is received in full. The Company may also suspend further Services until all outstanding amounts have been settled.

All prices are quoted exclusive of VAT unless expressly stated otherwise. Where VAT applies, it will be added at the prevailing rate.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving reasonable notice to the Company. Unless a different period is specified in the booking confirmation, the minimum notice period for cancelling or rescheduling is 24 hours before the agreed collection time.

If the Customer cancels less than 24 hours before the agreed time, the Company reserves the right to charge a cancellation fee to cover the cost of allocated resources and lost business. The amount of the cancellation fee will be notified to the Customer and may be up to the full estimated service charge for the booking.

If the Customer is not present at the Premises at the agreed time and has not provided adequate instructions for unattended collections, or if access cannot be gained for reasons beyond the Companys control, the Company may treat the booking as cancelled and charge a call-out or cancellation fee.

The Company reserves the right to cancel or reschedule a booking at any time due to operational reasons, safety concerns, extreme weather, vehicle breakdown, staff illness, or any other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

8. Waste Handling and Environmental Compliance

The Company will carry and dispose of waste in accordance with applicable UK waste management and environmental regulations. The Company will use licensed facilities for the transfer, recycling, or disposal of waste and will take all reasonable steps to maximise recycling and responsible waste processing.

Upon collection and acceptance of the waste, ownership of the waste transfers from the Customer to the Company, unless otherwise agreed. Once the waste has been removed, the Customer has no further claim to the items collected.

The Customer must not present for collection any waste that is illegal to transport or dispose of under UK law. This includes, but is not limited to, specific hazardous materials, controlled substances, and items subject to special handling requirements for which the Company is not licensed.

If prohibited or hazardous materials are discovered within the waste after collection has taken place, the Customer may be liable for additional charges associated with safe handling, treatment, or disposal, and may also be liable for any regulatory penalties, clean-up costs, or claims that arise.

9. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services. The Company holds appropriate public liability insurance and, where relevant, employers liability insurance in connection with its operations.

The Companys total liability to the Customer for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

The Company will not be liable for any indirect, consequential, or economic losses, including loss of profits, loss of business, loss of opportunity, or loss of goodwill. The Company is also not liable for delays or failures to perform caused by events beyond its reasonable control, such as adverse weather, traffic incidents, road closures, acts of third parties, or regulatory actions.

The Customer is responsible for ensuring that any fragile, valuable, or sentimental items are removed from the working area before the Services commence. While reasonable care will be taken, the Company cannot accept liability for minor cosmetic damage or wear and tear that may occur during the normal course of removing waste from the Premises, particularly where access is tight or restricted.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

10. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as possible, ideally within 48 hours of the collection. The Company will investigate the complaint and aim to resolve it promptly and fairly.

Where appropriate, the Company may offer to rectify the issue, provide a partial refund, or take other reasonable steps to restore customer satisfaction. Any remedies will be at the Companys discretion, subject to applicable consumer rights.

If a dispute cannot be resolved amicably, either party may pursue their rights through the UK courts, as set out in the governing law clause below.

11. Data Protection and Privacy

The Company may collect and process personal data relating to the Customer in connection with the booking and provision of the Services. This may include contact details, address, payment information, and details of the Services provided.

The Company will handle personal data in accordance with applicable data protection legislation in the UK and will use such data only for the purposes of managing bookings, delivering Services, processing payments, and communicating with the Customer. The Company will not sell or disclose personal data to third parties except where required by law or where necessary to deliver the Services, such as with payment processors or waste facility operators.

12. Amendments to These Terms

The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will apply to bookings made after the date on which the revised Terms and Conditions are published or communicated. It is the Customers responsibility to review the latest version before making a booking.

For ongoing or long-term service arrangements, the Company will notify the Customer of any material changes to these Terms and Conditions. Continued use of the Services after such notification will constitute acceptance of the updated terms.

13. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

14. No Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any further exercise of that or any other right or remedy.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By placing a booking with Rubbish Collection Hampstead or allowing the Services to proceed, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.